Eligibility
Refunds apply only to fees actually paid to Agent Routecore for a named programme on a confirmed invoice. Informational prices on this website are not charges. Deposits paid to a third-party venue or travel booked by you are outside this policy. Scholarships and complimentary alumni hours have no cash value.
Timeframe to request
Write to info@agent-routecore.digital with the invoice number and the word “Refund” in the subject. For Field Ledger, requests must arrive within 14 days of access credentials being sent and before more than two recorded clinics have been opened. For Bench Seat, requests must arrive no later than 7 full days before the first live session, unless a partial-refund rule below applies after the cohort starts. For Steward Circle, requests must arrive before the second working session.
Full refund
A full refund of programme fees is available if we cancel a cohort or Circle and cannot offer a date you accept within 90 days; if access credentials were never delivered for Field Ledger; or if your Bench Seat request arrives at least 7 days before the first live session and no recordings or workbooks have been issued yet.
Partial refund
If you withdraw from a Bench Seat after the first live session but before the fourth, we refund 40% of the programme fee and convert remaining access to Field Ledger notes for 90 days. Two missed peer reviews automatically convert the remainder of the fee to Field Ledger access; that conversion is not a cash refund. Steward Circle withdrawals after the second session are refunded 25% of the company fee if no written measurement contract has been delivered yet.
Non-refundable items
Bank transfer charges, currency conversion differences, and VAT already remitted where required by Thai tax rules are not refunded. Printed Signal Atlas booklets that have been shipped, Ladyao half-day catering already ordered for a confirmed Steward Circle date, and third-party meeting licences named on an invoice addendum are non-refundable. Group discount adjustments are recalculated if a seat drops; we do not refund the discount itself as cash.
Refund process
We acknowledge a complete request within two working days. We may ask you to confirm identity and the original payment path. Once approved, we process the refund within 15 working days. You will receive an email stating the amount, the method, and the reference. If we decline, we will say which clause applies.
Processing time and method
Refunds travel back along the original payment method where the processor allows it. Bank transfers inside Thailand usually appear within 5–10 working days after we release them; international transfers can take longer and may incur receiving-bank fees we do not control. We do not refund in cash at the Ladyao studio and we do not pay out to a different account unless the original payer writes to authorise it.
Cancellation by us
If we cancel or postpone a programme for instructor illness, insufficient enrolment, or venue failure, you may choose a later date or a full refund of programme fees. We are not responsible for flights, hotels, or visas.
Cancellation by you
Cancelling an enquiry that never became an invoice needs no refund. Cancelling after invoice follows the timeframes above. Simply not attending a live session is not a cancellation; write to us. Company Steward Circle seats cannot be transferred to another company. Bench Seats may be transferred to a named colleague in the same company once, at least 5 days before the first session, without a refund.
Exceptions
We may offer a goodwill credit toward a later programme instead of cash where both parties agree in writing. Statutory rights you have under Thai consumer law, or under mandatory law of your country of residence, are not limited by this page. If those rights require a longer cooling-off period, that period prevails for the qualifying consumer transaction.
Exceptional circumstances (serious illness, bereavement) are considered with documentation; any extra goodwill is discretionary and does not set a precedent. Abuse of the refund process, chargebacks made without contacting us first, or sharing paid materials publicly may void remaining access without further refund.
Contact for refund requests
Email info@agent-routecore.digital. Telephone (02)930027570. Postal: Street: 20/71 Soi Suayai-Uthit Rachadaphisek Lardyao; City: Bangkok; State/province/area: Bangkok; Zip code: 10900; Country: Thailand. Use the contact form topic “Refund or cancellation” if you prefer the web form.